We are committed to providing your personal information. In this policy, we’ve described what we do with your personal information collected when you visit or purchase from our website. One thing that you can be sure of is that we do not re-distribute or sell personal information collected on our web servers.

What information do we collect?

Our website servers collect the following analytics: 

• The Internet Protocol (IP) address of the computer you are currently using
• Your web pages request
• Your referring web page 
• The current browser you are using
• Your date and time zone

Our website does not attribute this data to individual user identities. We treat these pieces of information as Device information.

We collect your device information through the following process:

Cookies

Our site may use “cookies” to deliver web content tailored to the interests of specific users or to record online purchase transactions. We do not keep your sensitive personal information in cookies.

Webforms

Our website makes use of web form forms. Users must enter their names, addresses, and phone numbers in these forms. Contact information from the registration form will not be sold to a third party. It will only be used to distribute information about Nutritive Agro Farm for which it was gathered.

We also make use of Google Analytics and Facebook Pixel to collect information.

What is Order information?

Additionally, we gather certain information from you when you make a purchase or attempt to purchase on the site, including:

• Your name
• Billing address
• Shipping address
• Email Address
• Phone number
• Payment information (including credit card numbers), and more.

We accept the following payment option: Bank transfer and Paystack.

NOTE: The buyer’s delivery fees are to be paid when goods are delivered to you.

All of this information we collect when you are making an order is Order information. The combination of your device information and order information is your personal information.

What do we do with your personal information?

To fulfil any orders placed through the site, we generally use the personal information we gather. This includes handling your payment information, setting up shipping, and sending you invoices and/or order confirmations.

We also employ this Personal Information to:

• Be in touch with you.
• We check your orders for risk and fraud.
• Whenever it is in keeping with the preferences you’ve let us know about, send you information or advertising about our goods or services.
• Your IP address is one of the critical pieces of Device Information we utilize to screen for possible risk and fraud and to enhance and optimize our site more broadly.

What you should know about your personal information

To assist us in using your data, as previously mentioned, we divulge it to third parties. We also utilize Google Analytics to understand better how our clients use our website.

Last but not least, we might also disclose your Personal Information to abide by relevant laws and regulations, to fulfil a subpoena or other legal request for information, to comply with a search warrant, or to defend our legal rights.

Our responsibilities with external links

Links to other websites may be found on this website. Some of those websites may be run by outside parties. We offer the links for your convenience, but we don’t examine, oversee, or keep an eye on the privacy policies of websites run by other people.

We are not liable for the functionality of third-party websites or your business relationships with them. Because of this, whenever you leave our website, we advise you to check each website’s privacy practices and draw your conclusions about how effective they are.

Our Privacy Statement Revisions

The most recent amendment to this privacy statement was made on 12th August, 2022. This privacy statement is subject to change anytime and for any reason. We urge you to read this privacy statement every time you visit the website.

If we significantly alter our privacy statement, we will post a notice on our website’s main page for a while after the modification.

Do not hesitate to contact us if you have any questions or want additional details. Write to us at naft@nafarm.africa.

Shipping information

After receiving your order confirmation email, we process orders within 24 – 48 hours, excluding Sundays and holidays.

Domestic Shipping Rates and Estimates

You will have to pay delivery fees are to be paid when goods are delivered to you directly to the rider.

In-store pick-up

Your order will be made and available for pick-up within hours after you place it if you choose local pick-up at the checkout. We’ll send you an email with instructions when your order is prepared and confirmed.

Our store is open from 8 am to 6 pm on Mondays to Saturdays for in-store pick-up. When you come around, do bring your order confirmation email.

Refunds, returns, and exchanges

Refunds, returns, or exchanges are not permitted. Please inform us as soon as possible at naft@nafarm.africa with your order number and a picture of the item’s condition if your order is delivered damaged in any way.

We treat problems on a case-by-case basis, but we’ll do everything we can to find a workable solution. Please don’t hesitate to contact us at naft@nafarm.africa if you have any additional queries.

FAQ

• How do I check the status of my order?

You will receive an email from us letting you know when your item has arrived, along with a tracking number you can use to check on its progress.

Please email us at naft@nafarm.africa with your name and order number if you haven’t received your order within 48 hours of receiving your shipment confirmation email, and we’ll check into it for you.

• What is the return policy?

We do not accept refunds, returns, or exchanges. If you have any queries, send us a mail via naft@nafarm.africa.

• How do I contact your company if my question isn’t answered here?

We are availablevia 08122602897 or at naft@nafarm.africa.

• What are the shipping options?

You are to pay for the delivery directly to the dispatch rider after you’ve received your order.

• What payment option is available?

We accept both bank transfers and the Paystack payment channel.